Knowledge & Skills Transfer
Replicate top talent, upskill your teams, facilitate departures, and develop AI agents to ensure you have the right team to activate your strategy.
Make knowledge transfer across generations, cultures, departments and regions of the world practical, measurable, and predictable. Our Knowledge Transfer Process identifies where skill gaps and bottlenecks are holding you back, who on your team holds critical knowledge, and gets your people working independently and meeting standards in half the time.
Did a critical member of your team just give notice?
Our Knowledge Transfer Process moves fast to manage the risks associated with losing their unique knowledge. In as few as 7-10 days we can define, prioritize, and capture their expertise and measurably transfer their most critical knowledge to fellow team members.
Start with Strategy
Our Big Picture tool zooms in to quickly articulate the business strategy and tests alignment with team priorities. It ensures everyone—from the board to the frontline, across teams and geographies—can measurably prove they are aligned and then prioritize their day to day to activate the strategy.
Assess
Org charts, job descriptions, and budgets do not tell you what your people are actually doing to a sufficient level of granularity. Our Knowledge Silo Matrix maps the work and expertise of your teams and tells you precisely who does what work where—down to the keystroke if necessary. The detailed data from the Matrix pinpoints talent-related risks such as skill gaps, execution bottlenecks, talent shortages, redundancies, mismatched priorities, lack of clarity and more.
Align
The Knowledge Silo Matrix will help you talk to each other about your people in a way that is clear and simple. Team leaders present their Big Picture and prioritized talent risks in 10 minutes. The data guides the conversation to prioritize mitigation efforts within a team and across whole divisions.
Take Action
When mitigating risk requires replicating top talent or upskilling your team, our targeted and measurable Knowledge Transfer Process will get your people working independently in half the time.
We’ll work directly with the experts you need more of to create Skill Development Plans (SDPs) that inventory their technical and tacit knowledge into actionable and transferable skills and tasks. Then we equip your experts with tools and techniques to successfully transfer their expertise in targeted 60-minute sessions that ensure apprentices are gaining the abilities they need to execute on strategy.
Get in Touch
Contact us today to discuss your knowledge transfer needs including emergency knowledge transfer for departing talent.
Not yet ready to connect?
Download our 4-Step Methodology to learn more about the work we do.