Continue reading "Case Study: How Knowledge Transfer Streamlines Business Mergers And Acquisitions"
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DEFINITION: A mentor is an expert (“subject matter expert,” “SME,” “domain expert,” “pro,” “guru,” “go-to person,” “rock star,” “buddy,” “genius,” etc.)—in any industry …
Continue reading "The Myth of the Knowledge-Hoarding Expert Unwilling to Mentor Peers"
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A structured knowledge transfer program intentionally moves critical knowledge and skills from employee to employee on the job. One marker of a good knowledge transfer program is versatility—the process …
Continue reading "Can Knowledge Transfer Programs Succeed with Employees Who Bill Hourly?"
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How do you recognize and reward successful knowledge transfer? Over the years we’ve seen managers get pretty creative in how they publicly celebrate mentors and apprentices for their achievements togethe …
Continue reading "“GET YOUR GREEN ON”"
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Much of our work in the field of knowledge transfer is what my colleague Sherryl Christie calls “setting the stage.” We help our clients assess their workforce risk, figure out who holds critical knowle …
Continue reading "The 5-Minute Meeting Plan"
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One reason we value experts in any organization is for their ability to do great work. We also value them because they are able to answer the questions we have for them with the “right” answer. We all k …
Continue reading "20 Test Questions to Measure Knowledge Transfer"
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Every organization has people with unique knowledge. These are the people who know the “secret sauce” of the business. And—when one of them suddenly announces their departure from your business—you …
Continue reading "What To Do When Critical Expertise is Departing"
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